Problem Cause Solution
NOTE: If you set digital as the Output Mode, the internal speaker and external analog speakers will
no longer output audio until you switch back to an auto-sense or analog mode.
If you set analog as the Output Mode, external digital speakers will not function until you change the
output mode back to an auto-sense or digital mode.
Sound cuts in and out.
Processor resources are
being used by other
open applications.
Shut down open processor-intensive
applications.
Workstation appears to be
locked up while recording
audio.
The hard disk might
be full.
1. Before recording, be sure there is enough
free space on the hard disk.
2. Try recording the audio file in a
compressed format.
Solving printer problems
Table 6-9 Printer problems
Problem Cause Solution
Printer does not print.Printer
cable loose.
Printer is not turned on
and online.
Turn the printer on and be sure it is online.
The correct printer driver
for the application are
not installed.
1. Install the correct printer driver for the
application.
2. Try printing using the DOS command:
DIR C:\> [printer port]
where [printer port] is the address of
the printer being used. If the printer works,
reload the printer driver.
If you are on a network,
you might not have
made the connection
to the printer.
Make the proper network connections to the
printer.
Printer might have failed. Run printer self-test.
Printer is out of ink/toner. Replenish ink/toner.
Printer cable loose. Check printer cable connection to non-
networked, local printer.
Printer does not turn on. The cables might not be
connected properly.
Reconnect all cables.
Printer prints garbled
information.
The correct printer driver
is not installed.
Install the correct printer driver for the
application.
The cables might not be
connected properly.
Reconnect all cables.
Printer memory might be
overloaded.
Reset the printer by turning it off for one minute,
then turn it back on.
Printer is offline. The printer might be out
of paper.
1. Check the paper tray and refill it if it is
empty.
2. Select online.
Table 6-8 Audio problems (continued)
ENWW Troubleshooting scenarios and solutions 149
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