Solving CD-ROM and DVD problems
Table 6-16 CD-ROM and DVD problems
Problem Cause Solution
System will not boot from
CD-ROM or DVD drive.
The CD-ROM or DVD
boot is not enabled
through the Computer
Setup utility.
Run the Computer Setup utility and enable
booting to removable media and verify boot
order settings.
Non-bootable CD/DVD
in drive.
Place a bootable CD/DVD in the drive.
CD-ROM or DVD devices
are not detected or driver is
not loaded.
Drive is not connected
properly or not properly
configured.
1. Reconnect power and data cables to the
drive.
2. Install correct device driver.
Movie will not play in the
DVD drive.
Movie might be
regionalized for a
different country.
See the documentation that came with the
DVD drive.
Decoder software is not
installed.
Install decoder software.
Cannot eject compact disc
(tray-load unit).
Disc not properly seated
in the drive.
1. Power off the workstation, and insert a thin
metal rod into the emergency eject hole
and push firmly.
2. Slowly pull the tray out from the drive until
the tray is fully extended, and remove
the disc.
CD-ROM, CD-RW, DVD-
ROM, or DVD-R/RW drive
cannot read a disc or takes
too long to start.
Disc has been inserted
upside down.
Reinsert the disc with the label facing up.
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
Wait at least 30 seconds to let the DVD-ROM
drive determine the type of media being
played. If the disc still does not start, read the
other solutions listed for this topic.
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit.
Windows does not
detect the CD-ROM or
DVD-ROM drive.
1. Use Device Manager to remove or
uninstall the device in question.
2. Restart the workstation and allow
Windows to detect the device.
Recording audio CDs is
difficult or impossible.
Wrong or poor quality
media type.
1. Try using a slower recording speed.
2. Verify that you are using the correct media
for the drive.
3. Try a different brand of media. Quality
varies widely between manufacturers.
ENWW Troubleshooting scenarios and solutions 157
To Next Page
Loading...
