Solving Internet access problems
Table 6-17 Internet access problems
Problem Cause Solution
Unable to connect to the
Internet.
Internet Service
Provider (ISP) account is
not set up properly.
Verify Internet settings or contact the ISP for
assistance.
Modem is not set up
properly.
Reconnect the modem. Verify the connections
are correct using the quick setup
documentation.
Web browser is not set
up properly.
Verify that the web browser is installed and set
up to work with your ISP.
Cable/ DSL modem is
not plugged in.
Plug in cable/DSL modem. You should see a
“power” LED light on the front of the cable/DSL
modem.
The network cable is
disconnected.
Connect the network cable between the cable
modem and the workstation RJ-45 connector.
If the connection works, the PC LED light on the
front of the cable/DSL modem will be on.
Cable/DSL service is not
available or has been
interrupted due to bad
weather.
Try connecting to the Internet at a later time or
contact your ISP. (If the cable/DSL service is
connected, the “cable” LED light on the front of
the cable/DSL modem will be on.)
The CAT5 10/100/1000
cable is disconnected.
Connect the CAT5 10/100 cable between the
cable modem and the workstations’s RJ-45
connector. (If the connection is good, the “PC”
LED light on the front of the cable/DSL modem
will be on.)
IP address is not
configured properly.
Contact the ISP for the correct IP address.
Cookies are corrupted. 1. Select Start>Control Panel.
2. Double-click Internet Options.
3. On the General tab, click Delete Cookies.
158 Chapter 6 System diagnostics and troubleshooting ENWW
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