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HP ZBook Studio G4 User Manual

HP ZBook Studio G4
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HP ZBook Studio G4 Mobile Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

Table of Contents

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HP ZBook Studio G4 Specifications

General IconGeneral
Form factorClamshell
Product typeMobile workstation
Product colorBlack
Country of originChina
Motherboard chipsetIntel CM236
Memory slots2x SO-DIMM
Internal memory8 GB
Memory form factorSO-DIMM
Internal memory type-
Maximum internal memory- GB
Memory layout (slots x size)1 x 8 GB
SSD capacityThe Solid State Drive's storage capacity in Gigabytes.
Storage mediaSSD
Optical drive typeNo
Card reader integratedYes
Total storage capacity256 GB
Compatible memory cardsSD, SDHC, SDXC
Number of SSDs installed1
Display surfaceMatt
Display diagonal15.6 \
Native aspect ratio16:9
Speakers manufacturerBang & Olufsen
Number of built-in speakers2
Wi-Fi standards802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version4.2
Top Wi-Fi standardWi-Fi 5 (802.11ac)
Charging port typeDC-in jack
USB 2.0 ports quantity0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity3
AC adapter power150 W
Pointing deviceTouchpad
Password protection typePower on
Bus typeDMI3
SteppingB0
Tjunction100 °C
Processor cache8 MB
Processor cores4
Processor modelE3-1505MV6
System bus rate8 GT/s
Processor socketBGA 1440
Processor threads8
Processor codenameKaby Lake
Processor frequency3 GHz
Processor cache typeSmart Cache
Configurable TDP-down35 W
Processor lithography14 nm
Processor manufacturerIntel
PCI Express slots version3.0
Processor boost frequency4 GHz
Processor operating modes64-bit
PCI Express configurations1x16, 1x8+2x4, 2x8
Thermal Design Power (TDP)45 W
Maximum number of PCI Express lanes16
On-board graphics card ID0x591D
Discrete graphics card modelNVIDIA® Quadro® M1200
On-board graphics card modelIntel® HD Graphics P630
Discrete graphics card memory4 GB
Discrete graphics memory typeGDDR5
On-board graphics card familyIntel® HD Graphics
Maximum on-board graphics card memory1.7 GB
On-board graphics card OpenGL version4.4
On-board graphics card base frequency350 MHz
On-board graphics card DirectX version12.0
On-board graphics card dynamic frequency (max)1100 MHz
Battery capacity64 Wh
Number of battery cells6
Sustainability certificatesENERGY STAR
Processor codeSR32K
Processor ARK ID97463
Processor package size42 x 28 mm
Supported instruction setsAVX 2.0, SSE4.1, SSE4.2
Intel Identity Protection Technology version1.00
Weight and Dimensions IconWeight and Dimensions
Depth255 mm
Width375 mm
Height18 mm
Weight2090 g

Summary

1 Product Description

Processors

Details on the available Intel Core and Xeon processors for the workstation.

Graphics Options

Information on integrated and discrete graphics, including NVIDIA Quadro M1200M.

Display Panel Specifications

Specs for the 15.6-inch display: resolution, brightness, aspect ratio.

Storage Options

Details on M.2 PCIe and SATA storage, including capacity and interface.

Ports and Connectivity

Overview of ports (USB Type-C, HDMI) and wireless options (WLAN).

Operating System and Serviceability

List of preinstalled OS, restore media, and serviceability notes.

2 Components Overview

Right Side Components

Identification and description of ports and connectors on the right side.

Left Side Components

Identification and description of ports and connectors on the left side.

Display Assembly Components

Details on WLAN antennas, microphones, and camera within the display.

Keyboard Area Components

Description of the TouchPad and its functionality.

Status Lights Explanation

Explanation of the various indicator lights on the computer.

Buttons and Special Keys

Overview of power button, wireless button, volume mute, speakers, and special keys.

Computer Labels

Information on the location and purpose of service and regulatory labels.

3 Illustrated Parts Catalog

Computer Major Components

Diagram and part numbers for key internal computer components.

Display Assembly Subcomponents

Diagram and part numbers for individual display assembly parts.

Component Kits

Illustrations and part numbers for Bracket Kit and Plastics Kit.

Miscellaneous Parts

List of accessory parts like AC adapters and cables with part numbers.

4 Removal and Replacement Preliminary Requirements

Tools and Service Considerations

List of tools and notes for component handling during service.

Grounding Guidelines

Precautions and procedures to prevent electrostatic discharge (ESD) damage.

Packaging and Transporting Guidelines

Guidelines for safely packaging and transporting computer components.

5 Authorized Service Provider Parts Replacement

Component Replacement Procedures Overview

Detailed steps for removing and replacing various computer components.

Bottom Cover Replacement

Step-by-step instructions for removing and replacing the bottom cover.

Solid-State Drive (M.2) Replacement

Procedure for removing and installing the M.2 PCIe or SATA SSD.

WLAN Module Replacement

Instructions for removing and replacing the wireless LAN module.

Memory Module Replacement

Procedure for removing and installing memory modules (DIMMs).

Battery Replacement

Steps for safely removing and replacing the computer's battery.

System Board Replacement

Detailed instructions for removing and replacing the main system board.

Display Assembly Replacement

Procedures for removing and replacing the display assembly and its subcomponents.

6 Troubleshooting Guide

General Troubleshooting Steps

A logical approach to diagnosing and resolving computer issues.

Common Issues and Possible Solutions

Troubleshooting common problems by symptoms and causes.

Power and Battery Issues

Diagnosing and resolving power-on, AC adapter, and battery problems.

Display and Video Issues

Resolving common display anomalies and video output problems.

Performance and Stability Issues

Troubleshooting OS performance, freezes, and blue screen errors.

Connectivity and I/O Issues

Resolving problems with network, USB, audio, and input devices.

Storage and Mechanical Issues

Diagnosing hard drive, fan, thermal, and noise-related problems.

Additional Information

Provides acronyms, error codes, and debugging tools for advanced troubleshooting.

Error Codes and Diagnostics

Understanding error codes, blinking lights, and POST messages.

Windows Debugging Tools

Information on using Windows Debugging Tool for analyzing system errors.

7 Computer Setup (BIOS), TPM, and HP Sure Start

Using Computer Setup (BIOS)

Guide to navigating and using BIOS settings for system configuration.

Restoring Factory Settings

Steps to reset BIOS settings to their original factory default values.

Updating the BIOS

Instructions on determining BIOS version and downloading updates.

Downloading a BIOS Update

Procedure for safely downloading and installing BIOS updates.

Changing the Boot Order

How to modify the boot sequence using the F9 prompt.

TPM BIOS Settings

Information on configuring Trusted Platform Module (TPM) settings in BIOS.

Using HP Sure Start

Overview of HP Sure Start for BIOS protection and recovery.

8 Using HP PC Hardware Diagnostics (UEFI)

Starting HP PC Hardware Diagnostics (UEFI)

Steps to launch the diagnostic tool from boot or within Windows.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device

Instructions for downloading the diagnostic tool onto a USB drive.

9 Backing Up, Restoring, and Recovering

Creating Recovery Media and Backups

Methods for creating system recovery media and backups.

Restoring and Recovering Your System

Options for recovering the computer to its original factory state.

Using the HP Recovery Partition

Procedure for performing system recovery using the dedicated recovery partition.

10 Specifications

Computer Specifications

Details on dimensions, weight, input power, temperature, and altitude.

M.2 PCIe Solid-State Drive Specifications

Technical specs for M.2 PCIe SSDs, including transfer rates and dimensions.

M.2 Solid-State Drive Specifications

Technical specs for M.2 SATA SSDs, including transfer rates and dimensions.

11 Statement of Memory Volatility

Nonvolatile Memory Usage

Table detailing types of nonvolatile memory, their purpose, and data handling.

Questions and Answers

FAQs about BIOS settings, UEFI, and memory configuration.

12 Power Cord Set Requirements

Requirements for All Countries

General specifications for power cord sets applicable globally.

Requirements for Specific Countries and Regions

Country-specific requirements for power cord sets and accredited agencies.

13 Recycling

Battery Disposal and Recycling

Information on proper disposal of batteries and recycling of electronic hardware.