Support and other resources 198
• To view and update your entitlements, and to link your contracts and warranties with your profile, go
to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials
page http://www.hpe.com/support/AccessToSupportMaterials
IM
PORTANT: Access to some updates might require product entitlement when accessed
through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up
with relevant entitlements.
Customer Self Repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a
CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your
convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service
provider will determine whether a repair can be accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
http://www.hpe.com/support/selfrepair
HPE Cloudline Support Services
HPE Packaged Support Services
Created for service providers, HPE Cloudline Support Services are a selection of hardware support
features designed to help keep your IT staff focused on your business, not on repair and maintenance
activities.
For eligible products, you can utilize Hewlett Packard Enterprise technical resources to provide remote
diagnosis and support, scheduled onsite hardware repair/troubleshooting, or coverage for replacement
components, including defective media retention (DMR). With HPE Cloudline Support Services, you can
purchase the services that meet your specific needs.
Service benefits
• Choice of service packages
• Access to expert Hewlett Packard Enterprise technical resources to help expedite problem
resolution
• Delivery of the service at a mutually scheduled time convenient to your organization
Service feature highlights
• Remote problem diagnosis and support
• Optional service feature: Scheduled onsite hardware repair
• Optional service feature: Replacement parts and materials
For more information, see the Hewlett Packard Enterprise website
Warranty information
To view the warranty for your product or to view the Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products reference document, go to the Enterprise Safety and
Compliance website:
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