https://www.hpe.com/support/hpeschttps://www.hpe.com/support/hpesc
Information to collectInformation to collect
Technical support registration number (if applicable)
Product name, model or version, and serial number
Operating system name and version
Firmware version
Error messages
Product-specific reports and logs
Add-on products or components
Third-party products or components
Accessing updatesAccessing updates
Some software products provide a mechanism for accessing software updates through the product interface. Review your product
documentation to identify the recommended software update method.
To download product updates:
Hewlett Packard Enterprise Support Center
https://www.hpe.com/support/hpeschttps://www.hpe.com/support/hpesc
Hewlett Packard Enterprise Support Center: Software downloads
https://www.hpe.com/support/downloadshttps://www.hpe.com/support/downloads
My HPE Software Center
https://www.hpe.com/software/hpesoftwarecenterhttps://www.hpe.com/software/hpesoftwarecenter
To subscribe to eNewsletters and alerts:
https://www.hpe.com/support/e-updateshttps://www.hpe.com/support/e-updates
To view and update your entitlements, and to link your contracts and warranties with your profile, go to the Hewlett Packard Enterprise
Support Center More Information on Access to Support Materials page:
https://www.hpe.com/support/AccessToSupportMaterialshttps://www.hpe.com/support/AccessToSupportMaterials
IMPORTANT:IMPORTANT:
Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise
Support Center. You must have an HPE Onepass set up with relevant entitlements.
Remote supportRemote support
Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which initiates a fast and
accurate resolution based on the service level of your product. Hewlett Packard Enterprise strongly recommends that you register your
device for remote support.
If your product includes additional remote support details, use search to locate that information.
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