9. Ensure that drive activity has stopped (waiting 10 minutes after power-up is a good rule of thumb).
Push the Eject button.
This step attempts to overcome unload issues due to the drive being in an abnormal state or
because Prevent Media Removal has been incorrectly left on after being set by a rogue application.
10. If the cartridge is still jammed, the tape drive has failed. Contact customer support at:
http://www.hpe.com/support/storage
Once the cartridge is successfully ejected, it is good practice to run Library & Tape Tools to diagnose the
problem and upgrade the firmware. If the failure occurs regularly on multiple cartridges, contact customer
support at:
http://www.hpe.com/support/storage
The drive will not accept the cartridge (or ejects it immediately)
The cartridge might be unsupported, have been damaged (for example, dropped), or the drive might have
a fault. If it is a cleaning cartridge, it has probably expired and must be discarded immediately. For data
cartridges:
Procedure
1. Verify that the drive has power (the power cord is properly connected and the Ready LED is on).
2. Verify that the drive has the correct media. Use only Ultrium media. For supported cartridges, see
Data and cleaning cartridges on page 18.
3. Make sure that you have loaded the cartridge with the correct orientation (see Loading a cartridge on
page 21).
4. Inspect the cartridge for damage and discard it, if it is damaged.
5. Use a new or known good piece of media and see if it loads. If it does, the original cartridge is faulty
and must be discarded.
6. See if another LTO Ultrium drive of the same model will accept the cartridge. If it does, the original
drive might be faulty. Before calling customer service, verify that the tape drive is responding.
Methods for troubleshooting encryption
• Ensure that you are using an LTO-8 tape drive and an HPE LTO-7 or LTO-8 data cartridge.
• Verify that your application software supports the LTO-8 tape drive. If not, update the application
software.
• Verify that your software supports hardware encryption. Update the firmware if necessary. For more
information consult your software vendor or see the HPE Data Availability, Protection, and Retention
Compatibility Matrix at: http://hpe.com/storage/DAPRcompatibility
• Ensure that the correct key or passphrase has been entered.
30 The drive will not accept the cartridge (or ejects it immediately)
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