Replacing a tape drive
If a tape drive proves to be faulty, cannot be repaired, and is still covered by the original warranty, it will be
replaced under warranty. Based on availability and where geography permits, the replacement tape drive
will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an
additional charge where geography permits. If you request Hewlett Packard Enterprise to install the
replacement tape drive, you will be charged for the travel and labor costs of this service.
NOTE:
If you are not replacing an internal tape drive immediately, insert a blanking plate into the empty bay.
Replace the cover on the server and secure with screws, as appropriate.
See the complete Hewlett Packard Enterprise limited warranty statement at:
http://www.hpe.com/support/Storage-Warranties
Disconnecting the tape drive
Procedure
1. Unpack the replacement drive, and retain the packaging.
2. Power off the server and disconnect from the mains power supply.
3. Internal drives only: Remove the cover from the server. Observing normal anti-static precautions
remove any screws that are holding the tape drive in place.
4. Disconnect the drive's power and SAS cables. Slide internal drives carefully out of the mounting bay.
5. Put the drive into the packaging that contained the replacement drive.
6. Return the faulty drive to your local Hewlett Packard Enterprise Service Center. Instructions on where
to return faulty drives will be shipped with the replacement drive. You must ship the defective drive
back to Hewlett Packard Enterprise within a defined period, normally five (5) business days. The
defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the
replacement. Hewlett Packard Enterprise will pay all shipping and part return costs and determine the
courier/carrier to be used.
To install the replacement drive, follow the instructions in Installing an internal tape drive on page 10 or
Installing an external tape drive on page 13
Replacing a tape drive 31
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