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Important Customer Information
Important Customer Information
OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN
ARBITRATION ASSOCIATION (“AAA”) OR BETTER BUSINESS
BUREAU (“BBB”). YOU CAN ALSO BRING ANY ISSUES YOU
MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR
LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS,
THEY CAN SEEK RELIEF AGAINST US FOR YOU.
(2) UNLESS YOU AND VERIZON WIRELESS AGREE
OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE
COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER
$10,000, THE AAA’S WIRELESS INDUSTRY ARBITRATION
(“WIA”) RULES WILL APPLY. IN SUCH CASES, THE LOSER CAN
ASK FOR A PANEL OF THREE NEW ARBITRATORS TO REVIEW
THE AWARD. FOR CLAIMS OF $10,000 OR LESS, THE PARTY
BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA’S
RULES FOR CONSUMER DISPUTES OR THE BBB’S RULES FOR
BINDING ARBITRATION OR, ALTERNATIVELY, CAN BRING AN
INDIVIDUAL ACTION IN SMALL CLAIMS COURT. YOU CAN
GET PROCEDURES, RULES AND FEE INFORMATION FROM
THE AAA (ADR.ORG), THE BBB (BBB.ORG) OR FROM US. FOR
CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER
YOU’D LIKE THE ARBITRATION CARRIED OUT BASED ONLY
ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A
HEARING IN-PERSON OR BY PHONE.
(3) THIS AGREEMENT DOESN’T ALLOW CLASS OR
COLLECTIVE ARBITRATIONS EVEN IF THE AAA OR BBB
PROCEDURES OR RULES WOULD. NOTWITHSTANDING
ANY OTHER PROVISIONS OF THIS AGREEMENT, THE
ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE
RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY
SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY
TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S
INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR
PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR
PRAYERS FOR RELIEF MAY BE MAINTAINED IN
ANY ARBITRATION HELD UNDER THIS AGREEMENT.
ANY QUESTION REGARDING THE ENFORCEABILITY
OR INTERPRETATION OF THIS PARAGRAPH SHALL BE
DECIDED BY A COURT AND NOT THE ARBITRATOR.
(4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER
THIS AGREEMENT, THE PARTY SEEKING ARBITRATION
MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE
IN WRITING AT LEAST 30 DAYS IN ADVANCE OF INITIATING
THE ARBITRATION. NOTICE TO VERIZON WIRELESS SHOULD
BE SENT TO VERIZON WIRELESS DISPUTE MANAGER, ONE
VERIZON WAY, VC52N061, BASKING RIDGE, NJ 07920. THE
NOTICE MUST DESCRIBE THE NATURE OF THE CLAIM AND
THE RELIEF BEING SOUGHT. IF WE ARE UNABLE TO RESOLVE
OUR DISPUTE WITHIN 30 DAYS, EITHER PARTY MAY THEN
PROCEED TO FILE A CLAIM FOR ARBITRATION. WE’LL PAY
ANY FILING FEE THAT THE AAA OR BBB CHARGES YOU FOR
ARBITRATION OF THE DISPUTE. IF YOU PROVIDE US WITH
SIGNED WRITTEN NOTICE THAT YOU CANNOT PAY THE
FILING FEE, VERIZON WIRELESS WILL PAY THE FEE DIRECTLY
TO THE AAA OR THE BBB. IF THAT ARBITRATION PROCEEDS,
WE’LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR
FEES CHARGED LATER, AS WELL AS ANY APPEAL TO A
PANEL OF THREE NEW ARBITRATORS (IF THE ARBITRATION
AWARD IS APPEALABLE UNDER THIS AGREEMENT).
(5) WE ALSO OFFER CUSTOMERS THE OPTION OF
PARTICIPATING IN A FREE INTERNAL MEDIATION PROGRAM.
THIS PROGRAM IS ENTIRELY VOLUNTARY AND DOES NOT
AFFECT EITHER PARTY’S RIGHTS IN ANY OTHER ASPECT
OF THESE DISPUTE RESOLUTION PROCEDURES. IN OUR
VOLUNTARY MEDIATION PROGRAM, WE WILL ASSIGN AN
EMPLOYEE WHO’S NOT DIRECTLY INVOLVED IN THE DISPUTE
TO HELP BOTH SIDES REACH AN AGREEMENT. THAT PERSON
HAS ALL THE RIGHTS AND PROTECTIONS OF A MEDIATOR
AND THE PROCESS HAS ALL OF THE PROTECTIONS
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