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16 Customer Service
For SoftBank tablet or service information, call General Information. For repairs, call
Customer Assistance.
SoftBank Customer Support
General Information
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
Customer Assistance (Repairs/Lost Tablets)
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
If you cannot reach a toll free number, use the number (charges apply) below for your
service area:
Hokkaido Area, Tohoku Area, Hokuriku
Area, Kanto & Koshinetsu Area
022-380-4380
Kansai Area 06-7669-0180
Chugoku Area, Shikoku Area, Kyushu &
Okinawa Area
092-687-0010
Smartphone Technical Support Center
For tablet operation assistance
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at 0800-1700-151
SoftBank Global Call Center
From outside Japan, dial +81-92-687-0025 (toll free from SoftBank handsets)
If tablet is lost/stolen, call this number immediately (international charges apply)
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