Go to Settings, search for Gloves mode (The Gloves mode is not available on certain
devices, skip the step if not applicable.)
Check the accessories
If the phone is plugged in with a charger or data cable of other brands when the
unresponsive problem occurs, use a standard original Huawei charger and data cable
instead, and try again.
Check the environmental problem
If the phone is used in a temperature lower than -20°C or higher than 50°C, abnormal
temperature may cause malfunctions of the touchscreen. Please use the phone in an ideal
temperature (0°C to 35°C) condition and try again.
If the phone is used in a strong magnetic field (with microwave, induction cooker, power
station, etc. nearby), the magnetic field may cause malfunctions of the touchscreen.
Please avoid using the phone in such places.
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