Huawei RH2288H V3 - Obtaining Technical Support

● Fault severity and expected rectication deadline
Preparing for Debugging
When you seek Huawei technical support, they may ask you to perform operations
to further collect fault information or even rectify the fault. Therefore, you need to
make preparations before seeking Huawei technical support. For example, obtain
spare server parts and mezzanine modules, screwdrivers, screws, serial cables,
network cables, and other necessary objects.
10.1.2 Obtaining Technical Support
Huawei's timely and
ecient response is available from:
● Local branch oces
● Secondary technical support system
● Telephone support
● Remote support
● Onsite support
Technical Support Website
Technical documents are available at https://e.huawei.com.
Self-Service Platform and Community
Learn more about servers and communicate with experts at:
● Huawei Server Information Service Platform for
specic server product
documentation.
● Huawei Enterprise iKnow for Q&A about products.
● Huawei Enterprise Support Community (Servers) for learning and
discussion.
News
For notices about product life cycles, warnings, and rectications, visit Support >
Bulletins > Product Bulletins.
Cases
Learn about server applications at Computing Case Library.
NO TE
The Intelligent Computing Product Case Query Assistant is available only to Huawei
partners and Huawei engineers.
Huawei Technical Support
If a fault persists after taking the above measures, obtain technical support in the
following ways:
RH2288H V3 Server
User Guide 10 More Information
Issue 46 (2022-12-28) Copyright © Huawei Technologies Co., Ltd. 325