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Hughes Network HN9260 User Manual

Hughes Network HN9260
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HN9260 Satellite Modem
Installation Guide
11717 Exploration Lane, Germantown, MD 20876
Phone (301) 428-5500 Fax (301) 428-1868/2830
1039434-0001
Revision A
March 30, 2012

Table of Contents

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Hughes Network HN9260 Specifications

General IconGeneral
ManufacturerHughes Network Systems
Modem TypeSatellite Modem
ModelHN9260
Frequency BandKu-band
InterfaceEthernet
Uplink Frequency14.0 - 14.5 GHz
StandardDVB-S2
Frequency RangeDownlink: 10.95 - 12.75 GHz, Uplink: 14.0 - 14.5 GHz

Summary

Understanding Safety Alert Messages

Messages Concerning Personal Injury

Explains signal words DANGER, WARNING, and CAUTION for personal injury hazards.

Messages Concerning Property Damage

Details the NOTICE signal word for property damage hazards.

Safety Symbols

Describes the generic safety alert symbol and additional hazard symbols used in the document.

Satellite Modem Overview

Scope of this Installation Guide

Defines the purpose and audience of the installation guide.

Satellite Modem Specifications

Lists the technical specifications for the HN9260 satellite modem.

Preparing for Installation

Installation Checklist

Provides a checklist of items and procedures for a successful installation.

Items Required for Installation

Lists all necessary equipment and documentation for installing the HN9260 modem.

Conducting a Site Survey

Explains the key tasks for surveying the installation site.

Computer and Networking Requirements

Details the computer, network, and browser requirements for using the modem.

Related Components

Provides information on essential components like the antenna and IFL cables.

Installing the Satellite Modem

Prerequisites for Installation

Lists requirements that must be met before installing the modem.

Selecting Modem Installation Location

Guides on choosing an appropriate location for the satellite modem.

Connecting Transmit and Receive Cables

Step-by-step instructions for connecting the IFL cables to the modem.

Connecting the Power Supply

Details on connecting the AC/DC or DC/DC power supply to the modem.

Powering Up the Modem

Instructions for powering on the modem and observing its status LEDs.

Commissioning the Satellite Modem

Satellite-Based Commissioning

Preferred method using a web interface to configure the modem.

Receive Antenna Pointing

Procedures for pointing the antenna to optimize receive signal quality.

Transmit Antenna Pointing

Steps for optimizing the antenna's transmit signal quality.

Registering the Satellite Modem

Process of registering the modem with the service provider's network.

Manual Commissioning

Alternative method for commissioning when satellite-based is unavailable.

Completing the Installation

Confirming Modem Files Are Up-to-Date

Verifies that the modem is operating with the latest software version.

Connecting Modem to Customer Computer

Instructions for connecting the installed modem to the customer's computer.

Verify Customer Can Browse Internet

Ensures the customer has successful internet connectivity after installation.

System Control Center

Accessing the System Control Center

Steps to open and access the modem's web-based control interface.

System Status Page

Displays important information about the satellite modem's operational status.

Reception Information Page

Shows data received by the satellite modem, including status and error information.

Transmission Information Page

Provides information on data transmissions from the satellite modem.

System Information Page

Displays system information such as Site ID, serial number, and software version.

System Control Center Tools for Troubleshooting

Highlights features within the SCC useful for diagnosing and resolving issues.

LEDs

Front Panel LEDs

Describes the five front panel LEDs and their meanings.

LAN Port LEDs

Explains the link status and speed indicated by the LAN port LEDs.

Using LEDs for Troubleshooting

Provides guidance on using LED indicators to diagnose modem problems.

Troubleshooting

Important Troubleshooting Information

Crucial notices regarding safe and effective troubleshooting procedures.

Troubleshooting Common Problems

Addresses typical issues like no internet access or inability to reach the System Control Center.

Using Front Panel LEDs for Troubleshooting

Detailed guide on interpreting front panel LEDs for diagnosing modem issues.

Using LAN Port LEDs for Troubleshooting

Explains how LAN port LEDs help diagnose network connectivity problems.

LNB Selection Reference

Updating the Modem Software

Extracting Files

General instructions for extracting the Fallback Updater utility and its files.

Update Instructions

Follow provided instructions exactly for a successful software update.

Standards Compliance

Safety and Operating Conditions

Safety guidelines and operating conditions, particularly for use in Canada.

Electromagnetic Interference (EMI)

Details compliance with EMI standards and regulations for various regions.

FCC Part 15 Compliance

Information on the modem's compliance with FCC Part 15 rules.

Acronyms and Abbreviations

Index