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User Guide v 1.0 — August 2018 Altanium Neo5
15.7 Basic Troubleshooting
WARNING!
Electrical and mechanical hazard - risk of death, serious injury and/or damage to the
equipment. Turn off all power to the system and disconnect it completely from the
main input power.
Hazardous voltages - risk of death or serious injury. Before servicing the Altanium unit
lock-out and tag the Altanium Main Power switch in accordance with local codes.
Use a ground strap when handling the components.
Troubleshooting Procedures
Problem Potential Cause Solution
Read Time Out The card cannot communicate (bad, not
installed or not powered).
The card is not at the address expected.
The CAN bus (cables & backplanes) cannot
convey data.
The operator interface cannot communicate
with the CAN bus.
If fault is on zone remove and reseat the card
or replace the card.
If fault is on many zones check the supply to
the controller to ensure there is not a missing
phase.
If the fault is on all zones check the power and
communication cable to the operator
interface to ensure they are connected
properly or change the operator interface
computer.
Fuse Blown Short circuit in mold or cabling.
Output incompatible with the heater.
Excessive voltage applied to controller.
Consult the mold electrical prints and use an
ohmmeter or insulation resistance meter to
inspect the cables and mold.
This is unlikely to be a controller issue but the
connectors on the back of the controller
should be inspected as well.
Over/Under
Temperature
This may be setup, sensor, output or control
related.
Confirm that the Alarm window is set to an
appropriate range and not too small.
Recommended: +/-10°F (6°C).
Re-ART (Tune) the zone under typical molding
conditions ensuring that the mold is in the
injection machine with mold cooling on and
resin in the mold.
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