Chapter 8. Getting help, service, and
information
If you need help, service, technical assistance, or just want more information
about IBM products, you will find a wide variety of sources available from
IBM to assist you.
For example, IBM maintains pages on the World Wide Web where you can
get information about IBM products and services, find the latest technical
information, and download device drivers and updates. Some of these
pages are:
http://www.ibm.com Main IBM home page
http://www.ibm.com/pc IBM Personal
Computing
http://www.ibm.com/pc/support IBM Personal
Computing Support
http://www.ibm.com/pc/us/ibmpc IBM Commercial
Desktop PCs (U.S.)
http://www.ibm.com/pc/us/intellistation IBM IntelliStation
Workstations (U.S.)
http://www.ibm.com/pc/us/accessories Options by IBM (U.S.)
http://www.ibm.com/pc/us/netfinity IBM Netfinity Servers
(U.S.)
You can select a country-specific Web site from these pages.
Help is also available from bulletin boards and online services, as well as by
fax and telephone. This section provides information about these sources.
Services available and telephone numbers listed are subject to change
without notice.
Service support
With the original purchase of an IBM hardware product, you have access to
extensive support coverage. During the IBM hardware product warranty
period, you may call the IBM Personal Computer HelpCenter
(1-800-772-2227 in the U.S.) for hardware product assistance covered under
the terms of the IBM Statement of Limited Warranty. See “Getting help by
telephone” on page 119 for HelpCenter telephone numbers in other
countries.
Copyright IBM Corp. 1999 115
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