Chapter 8. Getting help, service, and information .......... 115
Service support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Before you call for service ........................ 117
Getting customer support and service ................. 117
Using the World Wide Web ..................... 117
Using electronic support services .................. 118
Getting information by fax ...................... 119
Getting help online .......................... 119
Getting help by telephone ...................... 119
Getting help around the world ................... 121
Purchasing additional services ..................... 121
Enhanced PC support line ...................... 122
900-number operating system and hardware support line ..... 122
Network and server support line .................. 122
Ordering support line services .................... 123
Warranty and repair services .................... 123
Ordering publications . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Appendix A. Using the Software Selections CD ........... 125
Features of the CD ............................ 125
Starting the CD ............................. 126
Using the Software Selections program ................. 126
Appendix B. Computer records . . . . . . . . . . . . . . . . . . . . 129
Serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Device records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Appendix C. Product warranties and notices ............ 131
Warranty Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
IBM Statement of Limited Warranty for United States, Puerto Rico,
and Canada (Part 1 - General Terms) ............... 131
IBM Statement of Warranty Worldwide except Canada, Puerto Rico,
Turkey, United States (Part 1 - General Terms) .......... 134
Part 2 - Worldwide Country-Unique Terms ............ 138
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Year 2000 readiness and instructions ................ 142
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Electronic emission notices ....................... 143
Class B Notices ............................ 144
Class A Notices ............................ 145
Other Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Power cord notice .......................... 150
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
vi PC 300GL User Guide
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