Solving Computer Problems
Software Problems
Problem Action
An application program
does not run correctly.
Check the following to make sure that the problem is not being caused by the
application program:
Your computer has the minimum required memory to run the application.
Refer to the manuals supplied with the application.
The application is designed to operate with your operating system.
Other applications run correctly on your computer.
The necessary device drivers are installed (see the
Online User's Guide
).
The application works OK when it is run on some other computer.
If an error message appears when you are using the application program, refer
to the manuals supplied with the application.
If these items are correct and you still have a problem, contact your place of
purchase or the service representative for help.
Other Problems
Problem Cause or Action
CD-ROM cannot be read. Make sure that the CD-ROM is correctly placed in the tray. Fit your CD-ROM
on the center pivot. Firmly pressed the CD-ROM down until you hear it click
into place.
The computer locks or
does not accept any input.
Your computer might lock when it enters suspend mode during a
communication operation. You should disable the suspend timer when you
are working on the network.
To power off the computer, press the power shutdown switch with the tip of
a ballpoint pen.
The computer does not
power off with the power
switch.
If the suspend lamp is on and you are working under battery power, change the
battery to a fully charged one or change your power source to AC power.
If you still have a problem, press the power shutdown switch using the tip of a
ballpoint pen.
The computer does not
start from a diskette.
Make sure that the startup sequence in Easy-Setup is set so that the computer
boots from the diskette drive (see the “ThinkPad Utilities” section of the
ThinkPad 600 User's Reference
).
Chapter 2. Solving Computer Problems 21
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