IBM x3250 M3 - Page 17

IBM Asia Pacific Hardware Announcement AG10-0236 IBM is a registered trademark of International Business Machines Corporation
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request, you will be charged for the installation. You may install a Tier 2 CRU
yourself or request IBM to install it, at no additional charge, under the type of
warranty service designated for your machine.
Based upon availability, a CRU will be shipped for next business day (NBD) delivery.
IBM specifies in the materials shipped with a replacement CRU whether a defective
CRU must be returned to IBM. When return is required, return instructions and a
container are shipped with the replacement CRU, and you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
The following parts or features have been designated as Tier 1 CRUs:
• Battery
• Blank filler
• Cable-management arm
• Hard disk drive
• Hot-swap fan
• Hot-swap power supply
• Lift handle kit
• Memory DIMM
• Memory expansion card
• Optical drive
• PCI adapter
• PCI divider
• Power cord
• Service label
• Service processor
• System label
• Top cover
• Voltage regulator module
On-site Service
At IBM's discretion you will receive CRU service or IBM or your reseller will repair
the failing machine at your location and verify its operation. If required, On-site
Repair is provided, 9 hours per day, Monday through Friday excluding holidays,
NBD response. You must provide a suitable working area to allow disassembly and
reassembly of the IBM machine. The area must be clean, well lit, and suitable for
the purpose. On-site Service is not available in all countries, and some countries
have kilometer or mileage limitations from an IBM service center. In those locations
where On-site Service is not available, the normal in-country service delivery is
used.
International Warranty Service
International Warranty Service (IWS) is available in selected countries or regions.
The warranty service type and the service level provided in the servicing country
may be different from that provided in the country in which the machine was
purchased.
Under IWS, warranty service will be provided with the prevailing warranty service
type and service level available for the IWS-eligible machine type in the servicing
country, and the warranty period observed will be that of the country in which the
machine was purchased.
To determine the eligibility of your machine and to view a list of countries where
service is available, visit