Solving common e-bike problems
N.
TROUBLE
POSSIBLE CAUSES TROUBLESHOOTING
1 Speed adjustment
fails or the maximum
speed is low.
1. The battery voltage is too low. 1. Charge the battery completely.
1. Repair and connect again.
2. Repair and assemble again;
3. Ask a professional for repair or repair at a
maintenance station.
1. The battery harness is loose.
2. During shutdown, the left and
right brake handles do not work.
3. Connection plug, the motor hub is
loose or damaged.
Engine hub does not
work after ignition.
2
1. Inflate referring to the pressure range marked on
the tire or check for possible punctures.
2. Fully charge or inspect if the charger plug is
inserted correctly.
3. Replace the battery.
4. Use the hand pedal in these conditions
1. Secure the connector properly.
2. Replace the fuse.
3. Connect the cables correctly.
In case of what is indicated, please ask the supplier
for assistance. Please do not open components
arbitrarily, otherwise they will not be covered by the
warranty.
1. Battery charger socket not
connected properly, the socket
is loose.
2. The fuse in the charger has
blown.
3. Battery wiring is loose.
1. The tire pressure is insufficient.
2. Insufficient charge or charger
failure.
3. The battery is aging or damaged.
4. Different factors: ascent, strong
wind, brake at start and heavy load.
1. In the event of a fault that cannot
be resolved independently.
2. Motor hub, controller, battery
charger and batteries are
damaged.
The charger does
not work.
The mileage
after charging is
insufficient.
Other failures
3
8
4
1. Grease the chain and rotate the pedals to spread
the grease onto the drive system.
1. Set limit switches, if necessary contact a service
center.
2. Tension the cable properly.
1. Tension the cable properly.
2. Replace pads, if necessary contact a service
center.
3. Replace the brake lever, if necessary contact a
service center.
1. Chain not properly greased.
1. Limit switches not set correctly.
2. Cable not properly tensioned.
1. Cable not properly tensioned.
2. Pads worn out.
3. Defective brake lever.
Noisy chain.
Faulty gearbox.
Inefficient brakes.
5
6
7
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