5
Trouble shooting guide
NOTE!
Do always disconnect the cable from the wall socket
before maintenance!
Symptom Check Try
The desk does not run
Is the main connected to motor
and hand control?
Try to connect a lamp or similar to
the main supply to check that the
supply voltage is OK.
Are all plugs mounted correctly?
See assembly instruction.
Check all connections.
Are there visual damages on the
cables, controls?
Damaged parts must be
exchanged - Contact IKEA
Customer Service.
Does the desk continuously run
more than 2 minutes?
Power o for 18 minutes.
The desk stops and can only run in
the opposite direction.
Are there any obstacles under the
desk when the desk functioned
normally?
Remove the obstacle and try again.
The desk will only run downwards
or upwards.
Perform Basic settings.
No operation, but the desk will run
downwards.
Is there much load on the desk
(over 60kg)?
Remove some of the load and try
again.
The height range is abnormal. Perform Basic settings.
Basic Setting:
Long press the down button until the lifting system bottoms out and rebounds and stops.
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