IKEA service provider will provide the service through its own service operations or authorized service partner
network.
What does this warranty cover?
The warranty covers faults of the appliance, which have been caused by faulty construction or material faults from the
date of purchase from IKEA. This warranty applies to domestic use only. The exceptions are specified under the
headline “What is not covered under this warranty?” Within the warranty period, the costs to remedy the fault e.g.
repairs, parts, labor and travel will be covered, provided that the appliance is accessible for repair without special
expenditure. On these conditions the EU guidelines (Nr.99/44/EG) and the respective local regulations are applicable.
Replaced parts become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will examine the product and decide, at its sole discretion, if it is covered under this
warranty. If considered covered, IKEA service provider or its authorized service partner through its own service
operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a
comparable product.
What is not covered under this warranty?
Normal wear and tear.
Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect
installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction,
rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water
supply, damage caused by abnormal environmental conditions.
Consumable parts including batteries and lamps.
Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches
and possible color differences.
Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage
systems or soap drawers.
Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage
pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damages can
be proved to have been caused by production faults.
Cases where no fault could be found during a technician’s visit.
Repairs not carried out by our appointed service providers and/or an authorized service contractual partner or
where nonoriginal parts have been used.
Repairs caused by installation which is faulty or not according to specification.
The use of the appliance in a non-domestic environment i.e. professional use.
Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable
for any damage that may occur during transport. However, if IKEA delivers the product to the customer’s
delivery address, then damage to the product that occurs during this delivery will be covered by this warranty.
Cost for carrying out the initial installation of the IKEA appliance. However, if an IKEA service provider or its
authorized service partner repairs or replaces the appliance under the terms of this warranty, the service
provider or its authorized service partner will reinstall the repaired appliance or install the replacement, if
necessary.
This restriction do not apply to fault-free work carried out by a qualified specialist using our original parts in order to
adapt the appliance to the technical safety specifications of another EU country.
How country law applies
The IKEA warranty gives You specific legal rights, which covers or exceed local demands. However these conditions
do not limit in any way consumer rights described in the local legislation.
Area of validity
For appliances which are purchased in one EU country and taken to another EU country, the services will be
provided in the framework of the warranty conditions normal in the new country. An obligation to carry out services in
the framework of the warranty exists only if the appliance complies and is installed in accordance with:
the technical specifications of the country in which the warranty claim is made;
the Assembly Instructions and User Manual Safety Information.
The dedicated After Sales Service for IKEA appliances:
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