IKEA UNDERVERK - Troubleshooting; Fault Diagnosis and Solutions; Contacting Service for Assistance

14 ENGLISH
What to do if...
If there is a fault, first try to find a solution
to the problem yourself. If you cannot find a
solution to the problem yourself, contact an
authorized service center.
If you operated the appliance wrongly,
or the installation was not carried out
according to the Assembly instructions, the
visit from the Authorized Service Centre
technician may not take place free of
charge, even during the warranty period.
Before contacting the Authorized Service Centre:
Switch the appliance on again to see if the problem has disappeared. If not, switch it off
again and repeat the operation after an hour.
If your appliance still does not work properly after carrying out the checks listed in the trou-
bleshooting guide and switching the appliance on again, contact the Authorized Service
Centre, clearly explaining the problem and specifying:
• the type of fault;
• the model;
• the type and serial number of the appliance (given on the rating plate).
PROBLEM POSSIBLE CAUSE SOLUTION
Appliance not stable The appliance is not correctly installed
Follow the Installation instruction
enclosed to the appliance.
Appliance is not in horizontal
position
The appliance is not correctly installed
Follow the Installation instruction
enclosed to the appliance.
Performance in terms of oil
capture are not satisfying
Oil and grease on metal lters or charcoal
lters.
Follow the cleaning frequency of lters
as described in the user manual
Appliance does not work The appliance is not correctly connected
Verify that the main cable is connected
to the motor group or the plug is
connected to the socket
The light does not work The LED is broken
For replacement, contact the
Authorized Service Centre.
Noise of hood is higher than
customer expectation.
Air outlet diameter in the wall is too small,
causing a pressure drop and an increase
in motor speed.
Follow the Installation instruction
enclosed to the appliance.
Product is installed in recirculation mode.
Product in recirculation mode(and
using a charcoal lter) will generate
an higher noise than a product in
extration mode.
More than one bend in the ventilation
duct.
If the exhaust system in the building
has multiple bend in or a long
distance, this can increase the noise of
the product.