Before You Begin
Before you begin installation, you must perform all the following tasks:
1. Carefully read through all of the instructions to familiarize yourself with the process.
2. Verify that your point of sale terminal is an Ingenico iWL220 terminal.
If you are unsure, please contact the Chase Paymentech Help Desk at 1-800-265-5158.
3. Verify that your terminal is connected to the Internet.
If you are unsure, please contact the Chase Paymentech Help Desk at 1-800-265-5158.
4. Verify that your Ackroo Welcome Kit included a USB key.
If it did not, please contact Ackroo at 1-866-815-3428.
5. Complete manual settlement to close any open batches.
Refer to your iWL220 Terminal Guide for help.
6. The terminal is pre-loaded with three applications called TSA, Chase, and Core App. Ensure these applications meet
the minimum system requirements for the Ackroo app. Reboot the terminal by pressing the [Clear/Back] button
and the [#] button simultaneously; as the terminal initializes, it will display the versions for these three applications
on screen one by one. Ensure their versions are as follows:
If any of the version numbers are lower than the values listed above, please contact the Chase Paymentech Help
Desk at 1-800-265-5158 and request a terminal application update.
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