The terminal does not turn on
• Check the battery (is it discharged, is it connected).
• A full discharged battery may require a long charging time to recover.
• Connect terminal to terminal power supply or put it on the powered base.
• Check if the battery symbol is flashing or moving (= battery charging)
• Identify possible quick fixes such as loose or faulty cables, charger connection
• Check power outlet
Cards not removed
• Check that the magnetic card is swiped correctly (with magnetic band on terminal
side).
• Swipe again the card with the magnetic stripe movement constant and rapid
• Verify that the magnetic strip is not damaged, grooved or cracked
• Make sure you have inserted correctly the smart card into the smart card reader
and removed the card only after the transaction Is performed
The receipt has not printed
If terminal is newly delivered and printer is slowly printing or struggles to print this will improve
over the next few prints. Otherwise:
• Open the receipt latch and remove the paper.
• Check printer for damage. If the printer lid is damaged or the COG is missing, please
contact Till Payments Support.
• If there is no damage, ensure that the paper is inserted correctly into the terminal.
• Hold the paper feed / perform a logon to test printer.
• If terminal is still not feeding paper, ensure that the pinpad has suicient power.
No SIM Error
• Ensure the pinpad is not connected to power and hold FUNC + Clear until the termi-
nal is o.
• Open the back cover and ensure the SIM is inserted securely. Hold the Enter key to
power terminal back on.
• If signal bars display, perform FUNC 110 to test logon.
Declined 13: Over Refund Limit
• The refund being performing is over the configured limit. Contact Till Payments Sup-
port to discuss refund limit
To Clear Reversal
• Press Func key
• Type 23, then press enter
• Press Func 110, then enter to initiate a bank logon
Delayed Response
If terminal appears to be slow or freezing, please ensure battery is charged in the first instance.
• If terminal is frozen on screen, perform a Func Clear when terminal is in power.
This should cause the terminal to restart.
• If the above step fails, remove from power and perform Func Clear to shut down
terminal. Once terminal is shut down, hold Enter to reboot.
• Perform a terminal refresh (Press Func102, then press enter)
• Perform a bank logon (Press Func110, then press enter)
• Repeat above steps if further troubleshooting is required.
General Troubleshooting (continued)
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