Blue Screen / Black Screen
• Hold FUNC + Clear to turn o the terminal
• Hold Enter key to power back on, ensure no other buttons are being held
• If this doesn’t resolve the issue, powercycle the terminal.
Terminal Returns to Idle Screen After Entering a Function
• Hold FUNC + Clear keys to power o/ reboot terminal
Declined X0
• X0 is a common communications fault. Perform a reboot on the pinpad, then try
FUNC 110.
• If the issue persists, ensure that there are no Telstra outages in the area.
Declined W0 (This applies to standalone terminal connected to wifi/ethernet)
• The sites internet is likely not working. If the sites internet is working, then a firewall is
blocking the pinpad from connecting to the internet.
Pinpad Oline Error Message on POS (This applies to integrated terminal)
• Check power, usb/serial cables are connected properly to the charging base
• Check cables connected to POS are connected securely
• Check power outlet
• Restart terminal and POS
General Troubleshooting (continued)
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