Common faults and Solutions
Tips: If turned o and not used for a long time (more than
3 months or even longer), the player may not be able to
turn on or be charged. This is usually an illusion caused
by the device being in an over-discharge protection state,
rather than a real failure. In this case, please make sure to
charge it for at least 2 hours before trying to turn it on.
charge other devices, such as cellphones,
to check whether it can charge other
devices. If not, it means also that the
cable has been damaged.
If it is confirmed that both the USB cable
and the charging port are normal, it can
be determined that it is the fault of the
player itself. Please contact after-sales
support for replacement or refund.
2. Nothing happens when the player is
connected to computer with USB cable.
Troubleshooting:
1) Check whether it is caused by poor contact.
In most cases, such failure is caused by
poor contact. You can repeatedly plug
Usually, use a USB cable to connect the
player to the computer, an MTP device
named G1 will appear in the device and
drive list of your computer.
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