68
NS-55D421NA16 Insignia 55" 1080p 60Hz LED TV
www.insigniaproducts.com
My TV is not
playing the
audio from
the connected
CEC device.
• Make sure that the HDMI cable is
connected securely to your TV and
the device.
• Make sure that the device is
connected to your TV with an HDMI
cable.
• Make sure that the device is a CEC
device. See the documentation that
came with the device.
• Make sure that the TV volume is
turned up and not muted.
• Try adjusting the TV sound. See
Adjusting sound settings on
page 46.
• Make sure that the TV speakers are
turned on and not muted. See
Adjusting sound settings on
page 46.
• Make sure that the INlink feature is
turned on. See Turning INlink on or
off on page 38.
• If you have connected an HDMI CEC
audio receiver, adjust the volume on
the receiver. When your TV detects
an audio receiver, the TV speakers
turn off and sound plays through
receiver speakers only.
• If the device is not an Insignia
device, it may not be compatible
with your TV.
• If you are using a home theater
system, sound bar, or external
speaker system, make sure that it is
turned on and is not muted.
• If you are using a home theater
system, sound bar, or external
speaker system, make sure that you
have selected the correct output
mode.
• If you are using a home theater
system, sound bar, or external
speaker system and have connected
with a digital optical cable, go to the
Audio menu, highlight Digital
Audio Format/Audio Delay, then
press ENTER. Set the Audio Format
option to PCM. See the Digital
Audio Format/Audio Delay option
in Adjusting sound settings on
page 46.
Problem Solution
My TV’s
remote
control does
not control
the device.
• Make sure that there are no
obstructions between the remote
control and the remote control
sensors on your TV and the device.
• Depending on the device, all the
buttons may not work.
• Make sure that the INlink feature is
turned on. See Turning INlink on or
off on page 38.
• If you are trying to control the
volume on an HDMI CEC audio
receiver using your TV remote
control, make sure that the TV
Speakers option on the Audio
menu is set to On. See Adjusting
sound settings on page 46.
• If you are trying to control the
volume on an HDMI CEC audio
receiver using your TV remote
control, make sure that the Audio
Receiver option on the INlink menu
is set to On. See Turning Audio
Receiver on or off on page 39.
• The device may not support this
feature. See the documentation that
came with the device for more
information.
The device
does not show
up in the
INlink Device
list.
• Make sure that the device is turned
on.
• Make sure that the HDMI cable is
connected securely to your TV and
the device.
• Make sure that the device is
connected to your TV with an HDMI
cable.
• Make sure that the INlink feature is
turned on. See Turning INlink on or
off on page 38.
• Make sure that the device is a CEC
device. See the documentation that
came with the device.
• If the device is not an Insignia
device, it may not be compatible
with your TV.
My device
does not turn
off when I turn
off my TV.
• Make sure that the INlink feature is
turned on. See Turning INlink on or
off on page 38.
• Make sure that Device Auto Power
Off is set to On on the INlink menu.
See Turning Device Auto Power Off
on or off on page 38.
• The device may not support this
feature. See the documentation that
came with the device for more
information.
Problem Solution
To Next Page
Loading...
