8
FAQ
Q Everything is connected, power LEDs are on for both devices, but no
video on the video display.
A: 1. Make sure the video source device and the video display are turned on;
2. Check the HDMI cable connection at both sides to make sure they are
plugged in firmly;
3. Check the video input selection on the video display device, make sure that
the HDMI input port you selected is the same as the one you actually
plugged in;
4. If still no video after some time, connect the video source device to the
video display directly with the HDMI cable to make sure there are no
compatibility issues;
5. If the direct connection is working. reconnect everything restart (unplug
then re-plug the USB power cables) both transmitter and receiver and
make sure the LEDs light up.
Q Video is not stable on the video display.
A: 1. Check the distance and environment, make sure no other wireless devices
with a strong wireless signal is close;
2. Change the location of the transmitter and the receiver to make sure the
device is within the allowed range and there no obstacles in between;
3. Check the HDMI cable connection at both sides to make sure they are
plugged in firmly;
If all of the above has been checked and there is still no video displayed, contact
IOGEAR Technical Support for further support.
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