Quick Start Guide / Schnellstart Anleitung / Guía de inicio rápido / Quide de Démarrage Rapide / Guida Rapida
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Q&A
Q: forget password?
A: Reset camera and reconfigure.
Q: Wi-Fi configuration failed?
A: Check whether the Wi-Fi signal is sufficient, the Wi-Fi name and password are
correct, the Wi-Fi name and password must be in English characters, the Wi-Fi
password length cannot exceed 31 characters.
Q: The device list is prompted the camera is offline?
A: Please make sure your phone can be connected to the Internet, the camera’s
wired/Wi-Fi connection is correct and can be connected to the Internet, If the
camera is connected Wi-Fi, whether the Wi-Fi signal of the camera installation
location is sufficient, check whether the Wi-Fi name or password has been changed.
Q: Live video is very stuck, even the camera shows offline?
A: Please make sure that the internet connection of the phone and the camera is
good, stable and at least 2Mbps, if the camera is connected Wi-Fi, make sure that
the signal at the installation location is sufficient.
Q: What should I do if the mobile APP does not receive the push?
A: Please check if the alarm push is turned on and the alarm settings are
correct(Setting - Alarm management and notification), whether the APP allows push
permission on the mobile phone.
Q: When playback video can not find video files?
A: Please check if the SD card is damaged, whether there is an SD card installed,
check the camera time, check whether the playback time is correct.
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