Ipevo WS-01 - Troubleshooting; Image Not Showing on Whiteboard App; Connection Failure; Network Connectivity Issues

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14. Troubleshooting

· Make sure your doc cam is connected to the USB port of WS-01.

· Make sure your iPad is connected to WS-01 via Wi-Fi. Follow the steps on Page 9.

· Shut down the device and restart.

· Remove the doc cam and then reconnect its USB cable.

· Close and re-launch the IPEVO Whiteboard App.

· Use a pin or paper clip to press the Reset button on WS-01 to reset the device. Wait 3-5 seconds

to allow WS-01 to reboot. Try connecting again after the reset.

· Contact your Internet administrator for assistance.

· If a reset does not resolve the problem, please contact IPEVO customer service.

· Please ensure the password you're entering is correct.

· Contact your Internet administrator for assistance.

• The image from my document camera and WS-01 does not show up on IPEVO Whiteboard.

• I've followed the steps on Pages 8 to 14 but I cannot connect to WS-01.

• I am unable to connect WS-01 to my existing network.