resolves the symptoms. You will need to have an active support agreement to download the latest firmware (FFRS) version
for your product. You can find the latest release notes in the Support section of Iron Networks.com.
3. Use the online Support center portal for help.
4. Perform diagnostics. The system diagnostics in the management interface provides a series of diagnostic tools to help you
troubleshoot common network problems.
5. If you are still unable to resolve the issue, please review this document prior to contacting Iron Networks, and have the
following information ready.
6. A variety of hardware replacement, help desk and software update support options, and more are all available from Iron
Networks
The name and serial number of the appliance or software solution
Your first and last name
Your e-mail address
Your telephone number
A detailed description of the problem, including when the symptoms first occurred and how frequently they are occurring
The severity of the problem
A detailed description of the troubleshooting steps you have performed and the results of those steps
The firmware version currently running on the product
Any applicable log files, screen shots and error messages
Where do I find Iron Networks Product serial number?
Your NN-XXXX-XXXX serial number can be found in one of the following three places:
Via the GUI (ONEface interface)...displayed at the top of the web page
On the back of the appliance
Activation certificate...you will find an "Software Certificate" attached to the product manual
Where to get help and open a support ticket for support or services?
If your Iron Networks product is covered under the Warranty Support period or if you have an active premium 8x5 or 24x7 support
contract that you purchased from Iron Networks or one of our partners, you should contact Iron Networks by calling the phone
number listed on or Contact Support page or contact your Iron Networks reseller if they are authorized for support fulfillment on Iron
Networks products. You may also open a support case by visiting:
Web: http://support.ironnetworks.com/ (Online Customer Support Center Portal)
Phone toll free: 1-877-895-nAPP ext. x2 ( U.S. and Canada)
Phone: 1-408-895-5000 ext. x 2 (All other countries)
E-mail: support@ironnetworks.com
If the Warranty Support period for your Iron Networks product has expired and you do not have an active support contract, you
should contact your local Iron Networks reseller for assistance in purchasing a new support contract. Once your product is covered
under an active support contract you may open a support case.
If possible, you should contact Iron Networks from a location where it is easy for you to access the product
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