appliance, network and serial cables, power cords and mounting brackets. Refer to the Getting Started Guide and
Administrator’s Guide that shipped with your appliance for details on removing accessories, cables and cords.
If you have questions about how to remove or install a part, or if the same or other failure symptoms occur after you replace the
appliance, please contact Iron Networks and reference the case number previously given to you.
You must return the defective appliance to Iron Networks and insure the shipment, usually in the same box in which you received the
replacement unit to avoid shipment damage. The replacement appliance will include instructions for returning the defective appliance
to Iron Networks. Shipping is paid by Iron Networks. Make sure that the RMA number is included with your shipment and that you
return the defective appliance to Iron Networks within 10 days. After 10 days you will be billed the retail price of the new appliance if
the defective appliance has not been returned to Iron Networks.
Would Iron Networks ship me a brand new appliance as a replacement under my warranty terms?
Iron Networks may repair or replace Iron Networks appliances with:
New appliances
Appliances equivalent to the appliances being repaired or replaced but that have been subject to prior use or repair
Appliances containing remanufactured parts equivalent to new in performance
Appliances of like or better features and functionality in the event the original appliance has reached obsolescence
How does the replacement appliance hardware warranty work?
The repaired or replaced appliance is covered under the same Hardware Warranty terms and conditions as the original appliance or
the remainder of any active support contract, whichever is longer. See “How long is the Hardware Warranty coverage for my Iron
Networks product?― above for information on Hardware Warranty period lengths.
How do I return my defective unit after I have been issued an RMA?
An RMA number (issued by a Iron Networks Support Engineer) is required before returning any defective unit. Clearly record your
assigned RMA number on the outside of your return shipping container and place a completed RMA Return Instructions form inside
of your shipping container. You may download the RMA return instructions from Iron Networks support site.
Can I re-locate my appliance to another country, if so will I be still entitled to the remainder of the hardware
warranty and support contract?
If you relocate your Iron Networks product to another country, you can receive the destination country’s standard Hardware
Warranty as well as any remaining days of an active support contract for the product if Iron Networks markets or supports the
product in that country. Hardware Warranty and support coverage may be limited or denied in situations where the local government
restricts the sale or operation of the product or if the service is prohibited in the country.
Can I resell my appliance, if so will the buyer be entitled to the remainder of the hardware warranty and support
contract?
If you transfer your Iron Networks product to another user, the remaining days of Hardware Warranty for the product are available to
that user until the Hardware Warranty expires. With written consent by Iron Networks, if you transfer an active support contract for
the product to another user, the remaining days of the active support contract for the product are available to that user until the
support contract expires, you may be subjected to a transfer fee. You may not assign the support contract to another user without
written consent from Iron Networks and any attempted assignment without Iron Networks’s consent shall be null and void.
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