SERVICE
PROCEDURES
BASIC
SERVICE
PROCEDURE
We are particularly interested in maintaining
good
customer
relations. Only by having your complete confidence and
satisfaction with our product and its service can we assure our
continued success as manufacturers of recreational vehicles.
We
have
found that continuing
a
pleasant and effective relationship
through our dealers
is
equally as important as maintaining
the
technical excellence
of
our product.
Your authorized dealer
will
cordially assist you in
providing
service, maintenance, selection
of
options,
and instructions concerning the operatian
of
your vehicle.
Should
you
have
a
problem
with
service, pfease follow the
below
listed steps
in
this
order.
1,
Contact your selling dealer's service department
for
an
appointment. Describe
to
the best of your
knowledge
the
nature
of
the problem. Please keep appointments to establish
a
good,
workable relationship and proper attitude.
2.
Contact the owner or General Manager of the dealership should
the initial
attempt
fail with the service department.
3.
Contact the:
Customer Relations Dept.
Jayco Incorporated
P.O.
Box
460
Middlebury,
IN
46540
Phone:
(21
9)
825-5861
Give all the above information
as
requested
aiong
with serial
number of the coach
in
question. We
will
make
every reasonable
attempt
to
resolve your problem.
Piease bear in mind
that
most
problems arise from misunder-
standings concerning warranty coverage and service. Most
instances you will be referred
to
dealer level and will be resolved
with
dealer's facilities and personnel.
DEALER
Your authorized Sayco dealer
has
inspected
and
serviced your new
Jayco
R.V.
unit according lo
our
pre-delivery inspecti~n require-
ments.
We
is
authorized
to
service
and maintain your coach
as
need
be.
All
warranty requirements are to be performed by the
selling dealer
ernless
Jayco gives prior approval.
Some
R.V.
dealers
may,
at the time of need, be authorized
service
centers for
certain
manufacturers
of
separately warranted
products,
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