SERVICE
PROCEDURES
BASIC
SERVICE
PROCEDURE
We are particularly interested in maintaining good customer
relations. Only by having your complete confidence and
satisfaction with our product and its service can we assure our
continued success as manufacturers
of
recreational vehicles. We
have found that continuing a pleasant and effective relationship
through our dealers is equally as important as maintaining the
technical excellence of our product. Your authorized dealer will
cordially assist you
in
providing service, maintenance, selection of
options, and instructions concerning the operation of your vehicle.
Should you have a problem with service, please follow the below
listed steps in this order;
1,
Contact your selling dealer's service department for an
appointment. Describe to the best
of
your knowledge the
nature
of
the problem. Please keep appointments to establish a
good, workable relationship and proper attitude.
2.
Contact the owner or General Manager of the dealership should
the initial attempt fail with the service department.
3.
Contact the:
Customer Relations Dept.
Jayco Incorporated
P.O.
Box
460
Middlebury,
IN
46540
Phone:
(219) 825-5861
Give all the above information as requested along with serial
number
of
the coach in question.
We
will make every reasonable
attempt to resolve your problem.
Please bear
in
mind that most problems arise
from
misunder-
standings concerning warranty coverage and service. Most
instances you will be referred to dealer level and will
be
resolved
with dealer's facilities and personnel.
DEALER
Your authorized Jayco dealer has inspected and serviced your new
Jayco
R.V.
unit according to our pre-delivery inspection require-
ments.
He
is authorized to service and maintain your coach as
need
be.
All
warranty requirements are to be performed by the
selling dealer unless Jayco gives prior approval.
Some
R.V.
dealers may, at the time of need, be authorized service
centers for certain manufacturers of separately warranted products,
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