462 MULTIMEDIA
10. How do I manage my SiriusXM Guardian™
notification preferences? Contact SiriusXM
Guardian™ Customer Care, or go to your
Owner’s Site and then update your
preferences on the SiriusXM Guardian™
customer web portal.
11. How do I purchase a subscription? Contact
SiriusXM Guardian™ Customer Care by
pushing the ASSIST button on your rearview
mirror.
12. How do I update my credit card
information? Login to your Owner’s Site,
and select Edit Profile, then select SiriusXM
Guardian™ Payment Account, or call
SiriusXM Guardian™ Customer Care:
US call: 1-844-796-4827
Canada call: 1-877-324-9091
13. How do I find out how much longer I have on
my subscription? Contact SiriusXM
Guardian™ Customer Care at:
US call: 1-844-796-4827
Canada call: 1-877-324-9091
You also can visit your Owner’s Site and
choose a subscription to view its expiration
date. When your subscription is about to ex-
pire, you will receive an email or letter noti-
fication.
14. Can I get a refund if I have not used the
entire subscription? Pro rata refunds are
provided from the date of cancellation for
annual plans or longer. Please see the
Uconnect and SiriusXM Guardian™ Terms &
Conditions for refunds related to billing
plans of other lengths and other circum-
stances. Or, for more information, call
SiriusXM Guardian™ Customer Care at:
US call: 1-844-796-4827
Canada call: 1-877-324-9091
15. Can I cancel a subscription before it
expires? Yes. If you have an annual
subscription, your subscription will be
canceled the day you cancel. If you have a
monthly subscription, your subscription will
be canceled on the last day of the month in
which you choose to cancel. For other
subscriptions, please call SiriusXM
Guardian™ Customer Care at:
US call: 1-844-796-4827
Canada call: 1-877-324-9091
16. What should I do if I want to sell my vehicle?
Before your vehicle is sold to a new owner,
you’ll want to remove your account
information. This process removes all
personal information, returns the Uconnect
system to its original factory settings,
removes all SiriusXM Guardian™ services
and account information. To remove your
account information from the Uconnect
system, contact SiriusXM Guardian™
Customer Care at:
US call: 1-844-796-4827
Canada call: 1-877-324-9091
17. What if I forgot to remove my account
information before I returned my lease
vehicle or sold it? Contact SiriusXM
Guardian™ Customer Care:
US call: 1-844-796-4827
Canada call: 1-877-324-9091
18. What will happen if an operable LTE (voice/
data) or 4G (data) network connection
compatible with my device is temporarily
unavailable? The SOS Call and ASSIST
buttons will NOT function if you are not
connected to an operable LTE (voice/data)
20_BV_OM_EN_USC_t.book Page 462
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