CUSTOMER ASSISTANCE
CUSTOMER ASSISTANCE
FCA International Operations LLC and its authorized
dealers are vitally interested in your satisfaction. We
want you to be happy with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer for non-warranty service as well. FCA
International Operations LLC's authorized dealers have
the facilities, factory-trained technicians, special tools,
and the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
If your authorized dealer is unable to resolve the con-
cern, you may contact an FCA International Operations
LLC Customer Assistance center.
Any communication to an FCA International Operations
LLC Customer Assistance center should include the
following information:
•
Owner's name and address
•
Owner's telephone number (home, mobile, and
office)
•
Authorized dealer name
•
Vehicle Identification Number (VIN)
•
Vehicle delivery date and mileage
FCA INTERNATIONAL OPERATIONS
LLC
Here are the contact details of the FCA Middle East
Customer Care Center, that can help you wherever you
happen to be:
Email: customercare-me@stellantis.com
T: +9714 600 56 5561
Operation Hours:
Sunday – Thursday, 9:00 a.m. – 6:00 p.m. (UAE Timing,
excluding public holidays)
TOWING SERVICE
If your vehicle requires towing due to a defect covered
under the Basic Limited Warranty, contact an autho-
rized repairer. Provide your name, Vehicle Identification
Number (VIN), license plate number, and your location,
including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions.
NOTE:
Off-road recovery is not covered by the Basic Limited
Warranty!
SERVICE CONTRACT
Mopar® Vehicle Protection Plans offer valuable protec-
tion against repair costs when these warranties no lon-
ger apply. They complement but do not replace the war-
ranty coverages out-lined in this booklet. A variety of
plans are available, covering various time-and-mileage
periods and various groups of the vehicle's mechanical
components. Mopar® Vehicle Protection plans are the
ONLY vehicle extended protection plans authorized,
endorsed and backed by FCA International Operations
LLC to provide additional protection beyond your vehi-
cle's warranty. Look for our brand logo and ask an
authorized dealer.
WARRANTY INFORMATION
Refer to the Auto Biography Warranty and Maintenance
Log for your vehicle's warranty information.
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