CONNECTED SERVICES FAQs
For additional information about SiriusXM Guardian™,
active subscribers can push the ASSIST button
(if equipped) and then select SiriusXM Guardian™ Call
on your in-vehicle touchscreen to contact SiriusXM
Guardian™. Your call will be directed to a SiriusXM
Guardian™ agent or held in a queue until an agent is
available. If you do not have an active subscription,
push the ASSIST button and press the Activate button
on the touchscreen to activate services.
CONNECTED SERVICES SOS FAQS
— IF EQUIPPED
1. What happens if I accidentally push the SOS Call
button on the mirror or overhead console? You have
10 seconds after pushing the SOS Call button to
cancel the call. To cancel the call, either push the
SOS Call button again, or press the Cancel button
on the in-vehicle touchscreen.
2. What type of information is sent when I use the
SOS Call button from my vehicle? Certain vehicle
information, such as make and model, is transmit-
ted along with the last known GPS location.
3. When could I use the SOS Call button? You can use
the SOS Call button to make a call if you or someone
else needs emergency assistance.
CONNECTED SERVICES REMOTE
DOOR LOCK/UNLOCK FAQS
1. How long does it take to unlock or lock the door?
Depending on various conditions, it can take up to
three minutes or more for the request to get to your
vehicle.
2. Which is faster, my key fob or the Vehicle Branded
App? Your key fob will lock/unlock the door more
quickly, however its range is limited and your Vehicle
Branded App comes in handy for these and other
situations.
3. Will my vehicle be safe if I lose my device? People
sometimes lose their mobile devices, which is why
security measures have been engineered into the
Vehicle Branded App. Asking for your username,
password and SiriusXM Guardian™ Security PIN are
required for the activation of Remote services
through your mobile device. It is your responsibility
to protect your passwords and PINs.
4. Why can’t all mobile devices use the Vehicle
Branded App? The Vehicle Branded App is compat-
ible with most devices with the Apple® and
Android™ operating systems. The capabilities of
these devices allow us to remotely command your
vehicle. Other operating systems may be supported
in the future.
5. Why is the Vehicle Branded App running slow? The
Vehicle Branded App relies on a mobile network
connection from your device to send commands to
your vehicle which must have an operable LTE
(voice/data), 4G (data), or 5G (data) network con-
nection. If either your device or your vehicle is in an
area with below average coverage, it may take lon-
ger to log in and send commands.
CONNECTED SERVICES ROADSIDE
ASSISTANCE FAQS
1. What is the phone number for roadside assistance
call? The phone number is:
○
US: 1-800-521-2779
○
Canada: 1-800-363-4869
2. If I am subscribed to SiriusXM Guardian™, does it
cover towing or other expenses incurred by using
roadside assistance? No, however your new vehicle
may include Roadside Assistance Call services.
CONNECTED SERVICES SEND & GO
FAQS — IF EQUIPPED
1. How long does it take to send the route and desti-
nation to my vehicle? Depending on various condi-
tions, it can take up to three minutes for the request
to get through to your vehicle.
2. Can I cancel a route I sent to my vehicle? Yes, once
you enter your vehicle, and start the engine, the
pop-up message stating that you have a new route
will appear. There is an exit button on the pop-up
that will cancel the route if selected.
3. Can I select a different route than the most recent
one I sent to my vehicle? Yes, once you enter the
vehicle, and start the engine, the pop-up message
offers a “Locations” option. Once “Locations” is
selected, you can choose from a list of recently sent
destinations.
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