You also can visit your Owner’s Site and choose a
subscription to view its expiration date. When your
subscription is about to expire, you will receive an
email or letter of notification.
14. Can I get a refund if I have not used the entire
subscription? Prorated refunds are provided from
the date of cancellation for annual plans or longer.
Please see the Uconnect and SiriusXM Guardian™
Terms & Conditions for refunds related to billing
plans of other lengths and other circumstances.
15. Can I cancel a subscription before it expires? Yes.
If you have an annual subscription, your subscrip-
tion will be canceled the day you cancel. If you
have a monthly subscription, your subscription will
be canceled on the last day of the month in which
you choose to cancel.
16. What should I do if I want to sell my vehicle?
Before your vehicle is sold to a new owner, you’ll
want to remove your account information. This pro-
cess removes all personal information, returns the
Uconnect system to its original factory settings,
removes all SiriusXM Guardian™ connected ser-
vices and account information. To remove your
account information from the Uconnect system,
contact SiriusXM Guardian™ Customer Care.
17. What if I forgot to remove my account information
before I returned my lease vehicle or sold it? Con-
tact SiriusXM Guardian™ Customer Care.
18. What will happen if an operable LTE (voice/data),
4G (data), or 5G (data) network connection com-
patible with my device is temporarily unavailable?
The SOS Call and ASSIST buttons will NOT function
if you are not connected to an operable LTE (voice/
data) or 4G (data), 5G (data) network. Services
that required your smartphone only direct calls to
Roadside Assistance Call may be functioning if you
have an operable network.
DATA COLLECTION & PRIVACY
The Uconnect system collects and transmits data which
may include information about your vehicle, your vehi-
cle’s health and performance, your vehicle’s location,
your utilization of the features in your vehicle, and other
data. The collection, use and sharing of this information
is required to provide the SiriusXM Guardian™ con-
nected services and is further described by the
Uconnect Privacy Policy, which can be found at
www.driveuconnect.com/connectedservices/
privacy.html (US Residents) or www.driveuconnect.ca
(Canadian Residents). This information may be
collected by SiriusXM® Connected Vehicle Services Inc.
and shared with FCA US LLC for the purposes stated in
the Uconnect Privacy Policy. Vehicle health and
diagnostic information including location data may be
used by Uconnect to provide a Vehicle Health Report to
you.
Even if you cancel your SiriusXM Guardian™ subscrip-
tion, this vehicle diagnostic health information, includ-
ing location data, may still be transmitted from your
vehicle and you may still have a Vehicle Health Report
sent to you.
Use of any of the connected services including SiriusXM
Guardian™ is deemed to be your consent to the collec-
tion, use and disclosure of this information in accor-
dance with the Uconnect Privacy Policy. If you do not
want this information to be collected, used, or shared,
you must cancel your Uconnect services in their entirety
by contacting us as referenced in the Uconnect Privacy
Policy.
RADIO OPERATION AND MOBILE PHONES
Under certain conditions, the mobile phone being on in
your vehicle can cause erratic or noisy performance
from your radio. This condition may be lessened or
eliminated by repositioning the mobile phone within the
vehicle. This condition is not harmful to the radio. If
your radio performance does not satisfactorily improve
from repositioning the mobile phone, it is recom-
mended that the volume be turned down or off during
mobile phone operation when not using the Uconnect
system.
REGULATORY AND SAFETY
INFORMATION
US/CANADA
Exposure to Radio Frequency Radiation
The radiated output power of the internal wireless radio
is far below the FCC and IC radio frequency exposure
limits. Nevertheless, the wireless radio will be used in
such a manner that the radio is 8 inches (20 cm) or
further from the human body.
The internal wireless radio operates within guidelines
found in radio frequency safety standards and recom-
mendations, which reflect the consensus of the scien-
tific community.
The radio manufacturer believes the internal wireless
radio is safe for use by consumers. The level of energy
emitted is far less than the electromagnetic energy
emitted by wireless devices such as mobile phones.
However, the use of wireless radios may be restricted in
some situations or environments, such as aboard air-
planes. If you are unsure of restrictions, you are encour-
aged to ask for authorization before turning on the wire-
less radio
page 368.
MULTIMEDIA 231
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