GENERAL INFORMATION
11.2
The Joovv does not require maintenance other than routine
cleaning.
Maintenance
• Turn off your device by switching off the power switch to
the off position on the back of the device.
• Unplug the power adaptor at the power wall outlet.
• Clean the surface of device with a slightly damp cloth,
making sure the device is dry before using.
• Avoid the use of any harsh cleaners or bleaches as this may
damage your device.
Cleaning
This symbol on the device or
packaging indicates that this device
may not be disposed of with your
other household waste. This device
requires disposal via your designated
collection point for the recycling of
waste electrical and electronic equipment. Recycling your
waste equipment at the time of disposal will help to conserve
natural resources and ensure that it is recycled in a manner
that protects human health and the environment.
Disposal Instructions
*Joovv light therapy products are registered as class II medical
devices and are indicated for use in the relief of muscle and
joint pain, including arthritis and muscle spasm pain, and
increasing of blood circulation, and relaxation of muscles. The
information provided is for educational purposes only and is
not intended to support the safety or effectiveness of Joovv
devices, or diagnose, treat, cure, or prevent any disease. It's
not a substitute for a face-to-face consultation with your
healthcare provider, and should not be construed as medical
advice. The independent reviews presented are applicable to
the individual depicted and may not represent the uses
mentioned above. Individual results may vary.
Disclaimer
Joovv, Inc. warrants that its devices will function and perform
within the specifications for two years from the date of
delivery. The warranty covers all parts and labor during the
warranty period with some exclusions. If service is required,
the buyer is responsible to return the device to Joovv within
the 2-year warranty period. The warranty shall not apply to
equipment that has been abused, modified, damaged, or fitted
with substitute parts. Joovv shall not be liable for any
consequential loss or inconvenience caused by any failure of
its products. If the device is repaired or replaced, Joovv
reserves the right to provide parts in different colours to the
original device.
To obtain warranty service, please complete your product(s)
registration card and contact Joovv at help@joovv.com or
www.joovv.com/warranty to request an authorization
number.
Warranty
Returns
All of our modular products come with a risk-free 60-day trial.
If you’re not satisfied with your purchase during the trial
period, just go to www.joovv.com/returns and we’ll provide a
hassle-free return process. Here are some details to note:
• Because we ship our products for free within the domestic
U.S., return shipping will be your responsibility.* We cannot
be responsible for lost or damaged shipments.
• All returns or exchanges must be received in like new
condition with all original accessories and packaging.
• All returns received with damaged or missing components
may be subject to additional fees. If applicable, these fees
will be deducted from the refunded amount.
• After submitting a return request, we'll provide you with a
return authorization number.
• All returns will be inspected and processed within 3-5 days.
• Returns must be postmarked before the end of the 60-day
trial. Returns sent after 60 days will not be accepted.
*Due to the policies of our financing partner, for Bread
financed orders with expedited shipping, you will assume
responsibility for the expedited shipping charge in advance of
the return.
Maintenance, Cleaning, Disposal Guidelines, Warranty and Returns
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