• Each Solo device requires 300 watts (W) and each Mini requires 120W of
power. So the Max system requires 840W, the Quad requires 1200W, and
the Elite requires 1800W.
•
Due to these power requirements, we recommend using a dedicated 15-
amp circuit for the Quad setup and a dedicated 20-amp circuit for the Elite
setup with 110 volts of power.
• You can check to see if your Joovv system is receiving enough power
through the following steps:
⁃ Start by powering on and pairing just the upper row of devices. Power off
and unplug the other devices.
⁃ After confirming the upper devices are operating correctly, plug the lower
row of devices into a wall outlet on another circuit, using an extension
cord if necessary.*
⁃ Power on all the devices. If they work correctly, then the devices weren’t
receiving the required power from the initial power supply. To continue use
without problems, make sure the Joovv system is on a circuit that isn’t
being used other electrical devices.
⁃ *Note: Use an extension cord with a rated capacity exceeding the power
requirements. We recommend a 12-gauge power cord for optimal results.
Some of the devices in my full-body system won’t turn on.
1. Power off the device(s).
2. Unplug the device(s) from the wall receptacle(s) and wait 1 minute.
3. If you are using the wireless pairing method, set the pairing switch to
“Lead Mode” for the lead device and “Follow Mode” for the other devices. If
you are using the hardwired pairing method, reference the hardwire
pairing kit instructions to assure cables are plugged in as instructed, then
set all of the pairing switches to neutral.
4. Plug back in device(s) to the wall receptacle(s).
5.
Power on the device(s) using the Lead device. Note you will need by
pressing the play button on either the top or bottom device.
6.
The lead device will display the treatment time, and the following device(s)
will display a colon “:” once successfully paired.
- Note: Follow devices will show “n0” on the display until successfully
paired with a lead device.
My Joovv devices won’t pair together.
• The “Time” button adjusts the treatment time in increments of 1 minute,
with a maximum treatment time of 20 minutes. The time will cycle back to
1 minute when the display exceeds 20 minutes.
• When the desired treatment time is selected, it will be shown on the
display.
• Pressing “Play/Pause” will start the treatment. If “Play/Pause” is pressed
again during the treatment, the session will pause.
• If the timer has been adjusted and the treatment started, the device will
recall the newly programmed treatment time for subsequent sessions.
I’m not sure how to use the timer in the control panel.
• We offer nearly 24/7 online support via email and live chat throughout the
week. All of our Customer Success Representatives are real, friendly
people working from our headquarters in California. We love answering
questions, providing support, and helping you pick out the best Joovv for
you.
• We don't offer phone support because we truly believe it wouldn't be
possible to provide the same level of service over the phone. We decided
to keep our support online for a few reasons:
⁃
We can instantly view your questions, order information, system details,
and other information so we can troubleshoot efficiently and effectively.
⁃
We don’t use any automated systems, which means you’re always being
supported by a real Joovv employee.
⁃
It's faster. We can quickly get to the bottom of your questions without
putting you on hold. Online support keeps detailed records in one place.
This ensures nothing gets lost in translation if we need to escalate your
issue.
⁃
We'll always have access to previous inquiries, so you won't have to
repeat questions.
Why isn’t your phone number listed?
• When the device has been used consecutively and not allowed to run
through its regular 5 minute post-treatment cool down operation; the
device will initiate a lock-out on further treatments being selected and run
through a cool down operation. During this cool down operation period,
the display will show the wording “FA:n”, alerting the users that the cool
down operation is in effect.
My Joovv is displaying “FA:n”.
• If the standard door hook is not the appropriate size for your door, you
may contact us at help@joovv.com to request a larger size. All inquiries
must include a detailed summary of your issue, including measurements of
the door you intend to use.
• By default we include a 1 3/8+ wide door hook that accommodates most
standard size doors, for larger doors we have a 1 ⅞’’ option. To inquire
about the larger option please contact us at help@joovv.com.
My door hook is not large enough for my door.
• If your device displays “n0:”, this means the black pairing switch on the
back of the device is set to “Follow Mode” and the device is looking to pair
with a “Lead Mode” device. To correct this, change the black pairing
switch to either “Neutral” or “Lead Mode”, this will allow you to operate
the device individually.
My Joovv is displaying “n0”.
TROUBLESHOOTING GUIDELINES
9.1
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