Appendix N Trouble shooting and FAQ
N-7
N.6. FAX
Problem (P) Possible cause Confirmation item
Communication is
impossible.
Cable is not connected. Check that the main unit or JB and the communication terminal
correctly. Check also that the power is supplied.
Since a secret code type of originating call is set,
input of a secret code is necessary.
Check the setting of Secret Code on the [Telephony] screen. When secret code is
set to “Enable”, originate a call referring to this Instruction manual.
Communication is occupied by another port. Check that communication is not being carried out by another TEL port or ISDN
port. Check also that the telephone set is properly on-hooked.
The # button is not pressed following the destination
number.
When originating a call using a TEL port, press the # button following the
destination dial number.
Service setting is incorrect. Check that the service type is set to FAX or Audio on [Telephony] screen.
Fax is out of service (for JUE-251). Fax service is available for JUE-251 when the antenna EL >20 degrees.
If the problem is not solved with above countermeasures, turn OFF and ON the power source of main unit to reboot JUE-501/JUE-251.
Communication is
impossible with specific
destination.
System failure Ask your service provider.
The line can not be
disconnected by on-hook
Turn OFF and ON the power switch of main unit to reboot.
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