Figure 232: PTX10000 SATA SSD Serial Number Location
SEE ALSO
PTX10008 Hardware Overview | 23
PTX10016 Packet Transport Router Description
Contacting Customer Support to Obtain a Return Materials Authorization
for a PTX10000 Router or Component
If you are returning a PTX10000 router or component to Juniper Networks for repair or replacement, you
must first obtain a Return Materials Authorization (RMA) from the Juniper Networks Technical Assistance
Center (JTAC).
After locating the serial number of the device or component you want to return, open a service request
with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.
For instructions on locating the serial number of the device or component you want to return, see the
following device instructions:
•
Locating the Serial Number on a PTX10000 Router or Component on page 377
Before you request an RMA from JTAC, be prepared to provide the following information:
•
Your existing service request number, if you have one
•
Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
•
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
387
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