Troubleshooting
Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the milk
is frothed or milk sprays
out of the fine foam
frother.
The fine foam frother is
dirty.
T
Clean the fine foam frother
(see chapter ‘Maintenance – Cleaning
the milk system’).
T
Dismantle and rinse the fine foam
frother (see chapter ‘Maintenance –
Dismantling and rinsing the fine foam
frother’).
Coffee only comes out
in drips when it is being
prepared.
The coffee is ground too
finely and obstructs the
system. The water
hardness may not have
been correctly set.
T
Set the grinder to a coarser setting
(see chapter ‘Preparation – Adjusting
the grinder’).
T
Perform descaling (see chapter
‘Maintenance – Descaling the
machine’).
‘Fill water tank’ is not
displayed, even though
the water tank is empty.
There is a lot of limescale
in the water tank.
T
Descale the water tank (see chapter
‘Maintenance – Descaling the water
tank’).
Little or no water or
steam comes out of the
fine foam frother. The
pump is very quiet.
The connector of the fine
foam frother may be
blocked by milk residues or
limescale fragments
loosened during descaling.
T
Remove the fine foam frother.
T
Unscrew the black connector with the
aid of the hexagonal hole on the
measuring spoon for ground coffee.
T
Clean the connector thoroughly.
T
Screw the connector back on tightly
by hand.
Grinder is making a very
loud noise.
There are foreign objects in
the grinder.
T
Contact customer support in your
country (see chapter ‘JURA contact
details/ Legal information’).
‘ERROR’ or ‘ERROR’ is
displayed.
If the machine has been
exposed to the cold for a
long period of time,
heating may be disabled
for safety reasons.
T
Warm the machine at room tempera-
ture.
Other
‘ERROR’ messages
are displayed.
–
T
Contact customer support in your
country (see chapter ‘JURA contact
details/ Legal information’).
E If you were unable to solve the problem, contact customer
support in your country (see chapter ‘JURA contact
details/ Legal information’).
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