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7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the milk is
frothed, or milk sprays
from the dual spout.
The dual spout is dirty.
T Rinse and clean the dual spout
(see Chapter 5 ‘Maintenance –
Cleaning the milk system’).
Coffee only comes out in
drips when it is being
prepared.
Coffee or ground coffee has
been ground too finely and is
blocking the system. The
same filter cartridge may
have been used several times
or the water hardness set
incorrectly in the program-
ming mode.
T Put the grinder on a coarser
setting or use coarser ground
coffee (see Chapter 4 ‘Permanent
settings in programming mode –
Setting the consistency of grind’).
T Perform descaling (see Chapter 5
‘Maintenance – Descaling the
machine ’).
‘Fill bean container.’ is not
displayed although the
bean container is empty.
The bean monitor is dirty.
T Clean the bean container (see
Chapter 5 ‘Maintenance – Cleaning
the bean container’).
Preparation stops,
‘Fill
bean container.’
is briefly
displayed although the
bean container has been
filled.
The sliding catch for the
bean container has not been
pulled out or has not been
pulled out completely.
T Open the service cover on the
back of the machine and pull the
sliding catch all the way out (see
Chapter 5 ‘Maintenance – Cleaning
the bean container’).
‘Empty drip tray.’ is always
displayed.
The metal contacts of the
drip tray are dirty or wet.
T Clean and dry the metal contacts
on the back of the drip tray.
‘Error 2’ is displayed. If the machine was exposed
to the cold for a long period
of time, heating is disabled
for safety reasons.
T Warm the machine at room
temperature.
Other
‘Error’ messages are
displayed.
–
T Switch the GIGA off at the power
switch. Contact customer support
in your country (see Chapter 11
‘JURA contact details/ Legal
information’).
E If you were unable to solve the problem, contact customer
support in your country (see Chapter 11 ‘JURA contact details/
Legal information’).
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