211 Kaba Ilco Lodging Access Control System
Chapter 10: Emergency Procedures
This chapter describes situations that require prompt action by staff to ensure the safety
and/or security of guests. A good understanding of the System is necessary to ensure a
proper response, and all staff should know which managers to contact in an emergency to
deal with access control matters. The Emergency keycard, spare batteries, override keys
for locks equipped with a mechanical override, the tools necessary to uncover the
override, and spare replacement locks should be kept in a secure location that is
nonetheless instantly accessible to authorized persons in an emergency. For properties
with the E-760, 770, and 710-II locks, the lock to FDU communication cable is needed to
activate the electronic override (see Section 5.7.2 – The Electronic Override).
This chapter also deals with certain situations that are not emergencies, in order to avoid
unnecessary concern, and to give the correct response to the situation.
10.1 If a lock will not open
If the batteries are dead, the red and green LED indicators will flash together when a
Battery Test or Staff sub-master (Section, Floor, Group, Zone or Area) keycard is
inserted in the lock. The lock batteries must be replaced, and the lock time reset using the
FDU. If the batteries are on the inside of the door, the electrical or mechanical override
must be used first to enter the room (see Section 5.7 – The Emergency Override). On a
Generation E-760 series or 770 series lock, replace the batteries on the outside of the
door, reset the lock time, and then open the door normally with any valid keycard (Guest
or Staff). Battery replacement procedures are described in Section 11.4 – Replacing a
Battery.
If the deadbolt is thrown, or if the door has been locked out with the Hotel Lockout
keycard, Room Lockout keycard, or the Salesman’s Lockout feature, consult
management before opening the door. Use the Emergency keycard for authorized
emergency access, which will be recorded in the lock audit.
If there is an electrical or mechanical failure, activate the override (see Section 5.7 –
The Emergency Override). Override use is recorded in the audit. Call for service on the
defective lock from the local Kaba Ilco dealer. DO NOT provide guests with the
mechanical override key. Remove the mechanical override cylinder before shipping a
lock for repair. Once a new or repaired lock is installed, reset the addresses from a nearby
lock (see Section 5.4 – Resetting Lock Addresses).
10.2 If a guest has lost his keycard on property
Issue a NEW keycard (NOT a duplicate) to the guest, and instruct them to immediately
insert it in all the guest room locks to which they have access, including all doors of a
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