Chapter 10
212 Kaba Ilco Lodging Access Control System
Common Door Suite, Adjoining Suite, or Convention Suite. If a guest or their party had
more than one copy of the lost keycard, all of the keycards must be replaced with
duplicates of the new keycard, which can all be made together, or as each guest returns
their cancelled keycard, by using the duplicate keycard option. The guest need not insert
their new keycard in common area doors such as entrances, pool, etc.
10.3 If a guest has lost their keycard and is absent from the
property
The room must be protected from unauthorized entry until the guest returns. A new Guest
keycard should therefore NOT be issued right away. Instead, a Group Lockout or Guest
Reset keycard should be inserted in the lock to cancel any circulating guest keycard. A
new keycard can be issued to the guest when they return.
10.4 If a Pre-registered keycard is lost or stolen before the
guest arrives
Make a Pre-registered Reset keycard and insert it in the affected locks to prevent the
missing keycard from becoming valid. Make a new Pre-registered keycard or wait for the
guest to arrive, and issue them a new Guest level keycard.
If a Pre-registered keycard is no longer needed and was never given to a guest, simply re-
encode it to serve as another guest’s keycard.
10.5 If a Staff level Entry keycard is lost or stolen
These keycards include all Sub-Master (Section, Floor, Group, Zone, Area), Master
(Bellman’s Master, Grand Master), Emergency and Passage keycards. Cancel the
missing keycard by issuing the appropriate Reset keycard or a new keycard (for Sub-
Master levels only), and inserting it immediately in all affected locks. Re-encode the
keycards of other employees affected by this change as duplicates of the new card, or
issue them duplicate keycards and collect the cancelled keycards. Remember to print the
FDU transactions when issuing staff keycards and record the changes in the Keycard
Issuing Log for the analysis of any future lock audit.
NOTE: The Bellman’s Master, Grand Master and Emergency keycards are always
duplicates, so a new Reset keycard must be used in all locks on the
property to cancel any of these three keycards.
10.6 If an Authorization keycard is lost or stolen
Issue a new Authorization keycard for the same authorization number, and swipe it
immediately in ALL the FDUs in the property, including the FDU used to encode it. If
the Authorization keycard had a PIN assigned, the PIN access will be revoked.
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