SAM
®
RF Operations Manual 120
Section 5: Keys
© SAFLOK WL 12/20/2007
5.15 Creating Diagnostics Keys
The Diagnostics key is designed to help analyze and reveal why a key will not gain entry. This is a non-
opening key that may be used in any lock on the property. If a lock does not allow access for its
programmed key, program a Diagnostics key and insert it into the lock in question. Return the Diagnostics
key to the PC for a diagnostics report.
Note: The key that will not gain access must be the last key used in the lock prior to the Diagnostics key
to secure information.
Note: The maximum number of duplicate keys is 64. After you have made 64 duplicate keys, you must
start over by making a new key for that level.
1. Be sure that the PC is turned on, the electronic key encoder device is plugged in an electrical outlet
and the USB cable between them is properly attached (see Section 2.5 “Installing the Electronic Key
Encoder and Utility Device”).
Note: The utility device need not be in the
electronic key encoder to create keys.
2. Click on the Keys menu at the top of the
window or the Keys icon.
3. Point to Create, then select Diagnostics
Key.
4. At the Create Diagnostics Key PC dialog box, you
must name the person to whom you wish to assign the
key in the box under the words, “The Key Is Assigned
To.” Click the button to the right of the box. (This
button has a hand pointing to the right.)
5. At the Select User Type PC dialog box, click the open circle next to
Staff and click OK.
Note: Diagnostics keys can only be assigned to staff members.