Kaysuda SP200 - Trouble Shooting; Warranty; Customer Support

8. Trouble Shooting
Problem or
Phenomenon
Possible Reasons
Treatments
Can’t power on
Low battery
Charge through adapter
No sound
Host system audio setting
doesn’t select the right
output device;
The speaker volume is very
low
Selecting the correct output audio
source;
Turn up the speaker volume.
USB doesn’t work
Doesn’t use the right USB
cable
Please use the original USB cable in
the package box.
Can’t be charged
Adapter issue or battery is
full
Change a new adapter;
Tap the power button to check the
battery level
Can’t connect
with Bluetooth
The Bluetooth driver of
host device doesn’t
support audio protocol
Update the latest Bluetooth driver of
your host device.
9. Warranty
All our products come with one full year warranty from the date of purchase
(accessories are out of warranty). It will be out of guarantee if damaged due to
incorrectly use or force majeure.
THE FUNCTION DESCRIBED IN THIS MANUAL IS BASED ON TESTING MADE BY
OUR FACTORY. SPCIFICATION AND DESIGN MAY BE CHANGED WITHOUT
FUTURE NOTICE.
10.Customer support
If you have any problem, please feel free to contact us
Email: customersupport@kaysuda.com