Suction control is in open position.
Adjust the suction control to increase suction.
Follow instructions on page 14.
Dust escapes
from the vacuum.
Exhaust filter is damaged and
needs to be replaced.
Replace the exhaust filter. To purchase parts,
call 1-877-531-7321 (US) / 1-844-608-3081
(CA).
Dust cup is installed incorrectly.
Position dust cup correctly and snap firmly in
place.
Exhaust filter is installed
incorrectly.
Check exhaust filter for correct installation.
Follow instructions on page 19.
Brushroll does
not turn.
Brushroll is jammed.
Remove obstruction. Follow instructions on
page 20.
Brushroll is not installed well.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
The belt is worn or broken.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
The belt is not routed correctly.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Fault in the brushroll motor or PCB
section of the motorized nozzle.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Airflow restricted
with attachments
in use; sound
changes.
Attachments in use restrict air
flow.
Check attachments for fuzz, lint, pet hair or
other debris.
New carpet fuzz clogged air path.
Check for and remove any clogs and clean
the hose.
Exhaust filter is installed
incorrectly.
Check exhaust filter and the exhaust filter
cover for correct installation. Ensure the filter
cover is snapped firmly in place.
Vacuum turns off
on its own.
Thermal protector is activated.
Turn the vacuum cleaner off and unplug
it. Allow the vacuum cleaner to cool for a
minimum of 50 minutes. Plug in vacuum and
turn it on.
The power cord plug is loose from
the outlet when using the vacuum.
Reinsert the power cord plug fully into the
outlet. Avoid pulling or dragging the power
cord when using the vacuum.
The motor is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Brushroll status
indicator light
emits red.
There is a jam in the brushroll
area.
Turn off and unplug the vacuum, and remove
any blockages in the nozzle. See page 14.
Fault in the brushroll motor or PCB
section of the motorized nozzle.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
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TROUBLESHOOTING
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