TROUBLESHOOTING
If unable to pair keyboard to device, confirm that the device you're trying to pair with is
Bluetooth-capable. If so, restart the device and try pairing it with the keyboard again.
Note: On a Windows computer, a new Bluetooth connection will sometimes require additional
software updates—a process that may still be ongoing after a message appears indicating a successful
completion. Wait at least 20 minutes after pairing to make sure all updates are completed before
restarting the computer.
Confirm that the device is configured to accept Bluetooth connections (Windows) and supports an
external keyboard (HID profile).
Go to Bluetooth Devices > Open Settings and select the following:
Allow Bluetooth devices to find this computer
Allow Bluetooth devices to connect to this computer
Alert me when a Bluetooth device wants to connect
My keyboard isn't working in Bluetooth mode.
For the computer/smartphone:
Go to your device Bluetooth settings>Select the keyboard and remove/delete/unpair it.
Then restart your device.
For the keyboard:
Turn the keyboard off and back on. Then reconnect it to your device.
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